Delivery Information

Note: All our products are handcrafted by our partner with branches in Europe and USA, and shipped under their fast, reliable service.

1. Production Time

  • Orders are made to order and typically enter production within 2-5 business days.

  • Weekends and public holidays are not counted as production days.

2. Tracked Deliveries for all destinations (after production)

  • Orders to the UK typically arrive within 2 to 5 business days.

  • For EU destinations, expect delivery in about 3 to 7 business days.

  • Shipments to the USA usually take 3 to 8 business days.

  • For the rest of the world, delivery can range from 7 to 20 business days, depending on location and customs.

4. Tracking Your Order

  • Once your order ships, you’ll receive an email with:

    • Carrier name

    • Tracking number & link

  • You can also view tracking details in your Design9zen account dashboard.

5. Delivery Address & PO Boxes

  • You may ship to any street address—billing and delivery addresses can differ.

  • We cannot deliver to PO Boxes or APO/FPO addresses in the US or internationally.

  • Once production begins, address changes are not possible.

6. Customs, Duties & Taxes

  • International orders may incur import duties or local taxes.

  • These charges are the responsibility of the recipient.

  • We recommend checking your country’s customs policies before ordering.

7. Delays & Exceptional Circumstances

  • Adverse weather, strikes, or global events can impact transit times.

  • Delivery times are estimates and may vary during peak seasons.

  • We’ve built the shipping cost into our pricing — so you’ll never see unexpected fees at checkout.

  • If your parcel is delayed beyond the published windows, please contact us at design9zen@gmail.com for assistance.

Still have questions?
Email us at design9zen@gmail.com or visit our FAQ and Contact Us page.