FAQ
1. About Our Products
Q: What kinds of products do you offer?
We offer three main categories:
Limited-editions of toxins and microplastic-free physical goods made from pure natural materials (cotton, linen, hemp, silk, wool, ceramic, glass, wood, stainless steel etc).
Downloadable digital products: patterns, presentation slides, high-resolution illustrations.
Carefully curated affiliate products in health, beauty, and wellness.
Q: What does “limited-editions” mean?
Only 50 pieces per design, each with its own uplifting story and custom illustration. Once gone, they’re gone.
2. Ordering & Payment
Q: How do I place an order?
Simply choose what speaks to you and follow the checkout flow—it’s smooth sailing from there.
Since all physical items are made to order, be sure to double-check size charts and product details before confirming. Thoughtful choices make for happier unboxings!
Q: What payment methods do you accept?
Major credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal.
All transactions are secured with SSL encryption.
Q: Can I cancel my order?
Cancellations are accepted within 1 hour of purchase.
After that, production begins and cancellation is no longer possible.
3. Shipping & Delivery
Q: Where do you ship?
Worldwide by tracked. Every piece is crafted just for you. Please allow 2–5 business days
for production before dispatch.
Q: How long does delivery take?
UK: 2–5 business days
EU: 3–7 business days
USA: 3-8 business days
Rest of World: 7 - 20 business days
(Remote or hard-to-reach areas may take longer.)
Q: How can I track my order?
Once dispatched, you’ll receive an email with your courier and tracking link.
Q: Can I change my delivery address after ordering?
No. Once production has started, address changes cannot be made.
Q: Do you ship to PO Boxes?
We cannot deliver to PO Boxes in the US or internationally.
Q: Are customs duties or import taxes included?
No. Any duties or taxes levied by your country are your responsibility.
Q: Which couriers do you use?
Depending on the destination and package size, we use DPD, Hermes, Evri, USPS, FedEx, UPS, DHL or equivalent carriers to ensure fast, reliable delivery.
Q: What if there’s adverse weather or courier strikes?
Delays can occur. We monitor conditions, switch carriers if needed, and keep you updated.
4. Digital Downloads
Q: How do I receive my digital products?
After purchase you’ll get:
An email with a download link
A link in your account dashboard
Q: What file formats?
Patterns & slides: PDF or PNG
Illustrations: JPG, PNG or layered PSD
Q: Can I get a refund on digital products?
No. Digital downloads are non-refundable once the files are accessed.
Q: What usage rights do I have?
Licensing varies by product—always check the included license.
Many are for personal or limited commercial use.
5. Affiliate Products
Q: What are affiliate products?
We recommend health & beauty items from trusted brands. When you purchase through our links, we provide you discounts, and we may earn a small commission at no extra cost to you.
Q: Who ships and handles returns for affiliate products?
These are fulfilled directly by the brand or retailer. Please refer to their shipping,
return and customer-service policies.
6. Returns & Defects
Q: Can I return a physical product?
See our Refund policy in the Footer.
7. Contact & Support
Q: How can I reach customer service?
Email us anytime at design9zen@gmail.com. We aim to reply within 24 hours.
Q: Where can I find your policies?
All key policies (Privacy, Terms, Refund, Delivery, FAQs) are linked in the footer of every page.