Return & Refund Policy

Last updated: September 3, 2025

Welcome to shop.design9zen.com, the limited‑edition RADIEUX+ — where every piece is designed in‑house and made to order in collaboration with our partner.

Because each item is limited-edition, our returns process is a little different from traditional retail.

1. Made‑to‑Order & Sustainability

All products are custom‑printed on demand using pure, microplastic‑free materials.

This means:

- We do not hold stock.

- Each piece is produced only after your order is placed.

- Returns for change of mind, size preference, or colour variation are not accepted.

This approach reduces waste and supports our commitment to ethical, sustainable production.

2. Eligibility for Returns & Refunds

We will gladly offer a replacement or refund if your item:

- Arrives damaged in transit.

- Has a manufacturing defect.

- Differs significantly from the product description or approved design.

3. Reporting an Issue

If you believe your order qualifies for a return or refund:

a. Contact us within 3 days of delivery at design9zen@gmail.com.

b. Include:

- Your order number.

- A clear description of the issue.

- Photographs showing the defect or damage.

4. Resolution Options

Once we verify the issue with our partner.

- Replacement: We will produce and ship a new item at no cost to you.

- Refund: If a replacement is not possible, we will issue a refund to your original payment method.

5. Non‑Returnable Items

- Custom‑made items without defects.

- Items returned without prior approval.

- Products damaged due to misuse, improper care, or normal wear and tear.

6. Shipping Costs

- If your return is approved due to a defect or error, we will cover return shipping (if required).

- For any other reason, return shipping costs are the responsibility of the customer.

7. Processing Time

Approved refunds will be processed within 5–10 business days after confirmation.

Replacement orders will be prioritised in production.

8. How to Reach Us

For all return and refund enquiries, please contact:

design9zen@gmail.com